Highland Resort Hotel & Spa

Wow! The hotel was beautiful and clean and the staff were lovely. Our room was Japanese style, very well designed and spacious for our family of 4 and easily had space for up to 6. The dining and sitting areas were separate to sleeping area so no need to put the beds away. The futon were comfortable and we had air conditioning. The bathroom was large and spacious with separate toilet, two sinks and separate bath and shower room. We had an amazing view of Mount Fuji. There was no noise. The breakfast was excellent with some of the best pastries I've had served with a wonderful view of Mount Fuji. We ate in the Japanese restaurant and the Italian. Both were excellent quality. The onsen was also lovely and relaxing. I wish we had time for a massage as they were very reasonably priced. One of the best things about staying here was the ability to purchase our theme park tickets, register Face ID and get into park 30 mins early. We got straight onto rides with no queue. The park was relatively quiet when we went and two coasters were out of action but I think this would be very useful at peak times when park is busier. It was wonderful to be able to walk to park to and from our room also.

The Onsen experience was great, and it was included in our room price. Many restaurant options with the Italian restaurant on the ground floor offering good priced meals and a great Mt Fuji view restaurant for breakfast. Best part was the free dessert that was included (which we had to pick it up from a nearby dessert shop) - It was the most delicious cream bun thing I've ever had.

I never seen a hotel flooring so clean. After 2 days wearing my bathroom slippers, I looked at the base and it was white, no dust, no hair (as if I had never worn before) 😱 We booked the Fuji view room and had a really good stay here. Slept like a baby throughout. Staff were all very very nice and friendly. Bonus was the Fujiyama onsen whereby we took 20mins every morning/evening to just take a soak before we start/end our day. Super comfortable stay! This has to be better than those $1k/night fuji n private onsen hotels.

One of the few hotel around Lake Kawaguchiko with views of Mt Fuji and with a slightly more expensive rates if you include dinner. A modern hotel with excellent amenities and close to to Fuji-Q bus stop (50m) for the Shinjuku Expressway Bus. The Fuji-Q train station is a little further with about 20 minutes of walking. Breakfast was good with both international and Japanese options. Easy to get to Chureito Pagoda by train from Fuji-Q station. The hotel also provides a shuttle bus to the 3 main train stations at Mt Fuji. The public onsen (next o the hotel) for use free by guests is an excellent set-up and should not be missed. Visit Fuji-Q if time permits.

Really liked the view of Mt Fuji from the room and access to the Onsen. Proximity to the theme park is great if you like that type of activity. Liked the free shuttle bus to get to places around the resort. Note I realise the bus isn’t just there to pick up and drop off at stations but it would be useful to time the morning shuttle after checkout - the 11:30 one about 5mins earlier to allow customers to get the 11:32 train from mt Fuji station instead of needing to wait 45 mins for next train.